McDonald's® - Haven Exchange

Welcome to McDonald's® - Haven Exchange, a staple in Felixstowe located at IP11 3. Known for its iconic fast-food offerings, this branch promises a blend of classic favorites and modern convenience. However, like any dining experience, it comes with its own set of highlights and challenges.

  • Location: Conveniently situated in Haven Exchange, this spot serves as a quick pitstop for locals and visitors alike.
  • Contact: For inquiries, feel free to reach them at (139) 467-0713.

As I dive into the reviews from patrons, a common theme emerges. The service is noted for speed, with many customers appreciating how quickly their food is prepared. However, this swift service does not always equate to quality. One customer, Lynden Flack, pointed out areas for improvement, such as the cleanliness of tables and floors, especially during peak hours.

The drive-thru experience reflects another layer of the brand's reputation. A recent review from Eng Man Soh highlights a disappointing encounter with a double sausage and egg muffin meal, where the burger presentation and temperature left much to be desired. Quality inconsistencies like these remind me that not every visit can meet the high standards one expects from a leading fast-food brand.

On the delivery front, frustrations abound regarding inconsistent quality. Customer ali kirkland raised a valid point about the chocolate milkshake, emphasizing the absence of chocolate flavoring in recent orders. This lack of quality control could deter customers from ordering in the future.

Moreover, Joe Bushnell’s experience reflects ongoing concerns with the app-based ordering system, where missing items and inadequate customer service can leave diners feeling frustrated.

In summary, while McDonald's® - Haven Exchange delivers on speed and convenience, it also highlights the importance of food quality perception and consistent customer service. As the dining landscape continues to evolve, this branch has the potential to shine brighter by addressing the feedback from its loyal patrons. I look forward to seeing how they adapt and hopefully enhance the dining experience in the future.

McDonald's® - Haven Exchange Menu

Location

Address: Haven Exchange, Felixstowe, IP11 3
Phone: (139) 467-0713

🕓 Work Hours
MON 10:55 - 22:00
TUE 10:55 - 23:00
WED 10:55 - 23:00
THU 10:55 - 23:00
FRI 10:55 - 23:00
SAT 10:55 - 23:00
SUN 10:55 - 23:00

Last Reviews

  • Author: Lynden Flack

    19 February 2025

    Service was fairly good, food prepared very quickly. Not much parking which could be an issue in peak times for anyone wanting to eat in. Tables and floors could benefit from more regular clearing and cleaning. Access fine for a disabled user and room to manoeuvre around. The only thing that baffles me is the men's toilet door for number two's is right next to a urinating cubicleParking: Not many spaces to park in at all and car parking spaces are tightWheelchair accessibility: Disabled user bays, level entry and plenty of space and disabled toilet

  • Author: Eng Man Soh

    19 February 2025

    Last Thursday morning I went to this McD drive thru and ordered a double sausage and egg muffin meal. Hash brown was hot and delicious however the burger looked dreadful, it looked like it’s been left there for hours(or they reused the paper wrap), as you can see in the photos, burger wasn’t hot and the cheese that melted on the paper wrap was hard, absolutely disgusting. Lost my appetite and binned the burger.Ordered at amReceived the food at past.Took the photos of the burger at past.

  • Author: ali kirkland

    19 February 2025

    When you order for delivery, I am really mad that there is no quality control, the last few times i've ordered a chocolate milkshake??!!!! (can anyone say what it's like!!!!) It's short of chocolate flavouring or no chocolate at all. So can someone please sort this for next time.Can someone please tell me who the franchisee is!!! Because yes I'll take it further.

  • Author: Joe Bushnell

    19 February 2025

    Shocking service as always, ordered through the app and you only get half the food ordered and delivered. You speak to the chat bot, as no one ever answers the phone at the restaurant and complain and when refunded you only get a rd of what you paid for the missing items due to their refund policy guidelines. Shocking level of customer service from McDonald’s and uber eats!

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